Terms and Conditions of Use Bospay99

Welcome to bospay99, an online gaming platform operated by our company to provide safe, fair, and enjoyable gaming services to users in Malaysia. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and bospay99 ("Platform", "we", or "the company").

This agreement governs your access to and use of the bospay99 website, mobile app, software, and all related services we provide. These terms should be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which together form the entire agreement between you and bospay99.

Bospay99 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Notice of changes will be provided via the platform and the "Last Updated" date at the top of this document will be updated accordingly. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

To register and use bospay99 services, you must meet the following eligibility requirements:

• Age 21 years old and above on the date of registration.
• Being a resident of or located in a jurisdiction where online gaming activities are not fully prohibited by local law.
• Not currently employed as, contracted by, or acting as a representative of bospay99 or any of our business partners.
• Not currently on the self-exclusion list of any recognized responsible gaming program.
• Having full legal capacity to enter into a binding agreement.

Bospay99 reserves the right to request proof of age and identity at any time. Accounts found to have been registered by underage individuals will be closed immediately and all balances forfeited after deducting any valid deposits.

When registering a Bospay99 account, you agree to provide accurate, complete and up-to-date information. You are fully responsible for:

• Ensuring all account profile information is accurate and updated whenever changes occur.
• Keeping your password confidential and not disclosing it to anyone.
• All activity that occurs under your account, whether authorized by you or not.
• Notify bospay99 immediately if you suspect unauthorized access to your account.

The Know Your Customer (KYC) process at bospay99 is conducted entirely online. You may be asked to submit a copy of your identification document (MyKad or passport), proof of current address, and proof of ownership of the payment method used. The verification process is typically completed within 24 business hours.

Bospay99 reserves the right to suspend or close an account pending investigation if any suspicious activity or potential fraud is detected by our system.

Bospay99 supports a variety of deposit and withdrawal methods including local bank transfers, DuitNow, FPX, Touch 'n Go eWallet and GrabPay. All payment methods used must be registered in your own name — third-party payments are not accepted.

Deposit: The minimum deposit allowed is RM 30 per transaction. Deposits are typically processed within a few seconds to 5 minutes depending on the chosen payment method. Bospay99 does not charge any processing fees on deposits.

Withdrawal: The minimum withdrawal is RM 50 per transaction. Withdrawal requests that have met the rollover requirements and KYC verification will be processed within 15 minutes to 24 hours depending on the selected method and current load. bospay99 does not charge withdrawal fees for transactions within the set limits.

• Withdrawals can only be made to the same payment method used for the deposit (except in certain circumstances approved by management).
• Bospay99 reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits.
• Any withdrawal suspected to be linked to money laundering will be reported to the relevant authorities.

Bospay99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, rebates and other rewards. All bonuses and promotions are subject to specific terms stated on the relevant promotions page.

General terms applicable to all bospay99 bonuses:

• Rollover Requirements: Every bonus has a rollover requirement that must be met before any withdrawal can be made. Rollover requirements are detailed in each promotion's terms.
• Validity Period: All bonuses have a set validity period. Bonuses not used within the validity period will be automatically forfeited.
• One Bonus at a Time: Generally, only one active bonus is permitted at a time. Claiming a new bonus before the existing bonus requirements are met may result in the original bonus being cancelled.
• Game Exclusions: Some games may be excluded from contributing to bonus rollover requirements. Please check the specific bonus terms for more details.

Bospay99 reserves the right to void any bonus and any winnings derived from it if there is evidence of promotion abuse, use of improper wagering strategies, or any attempt to manipulate our platform's bonus system.

All games available on the bospay99 platform — including video slots, Live Casino, Fish Shooting Games, bingo, and virtual sports — are operated using a random number generator (RNG) that has been independently audited by internationally accredited bodies. This ensures every game outcome is truly random and cannot be manipulated by any party.

The return-to-player (RTP) rate for each game is set by its respective software provider and displayed transparently in the relevant game information. Bospay99 does not modify or manipulate the RTP of any game beyond the parameters set by the licensed provider.

• Any technical malfunction or disruption that occurs during an active game will be resolved in accordance with bospay99's dispute resolution policy.
• In the event of an error in the display of game results, bospay99 reserves the right to void and refund the relevant bets.
• The use of automation software, bots, or any tool that automates the wagering process is strictly prohibited.

Bospay99 users are strictly prohibited from engaging in the following activities:

• Registering more than one account or assisting others in obtaining multiple accounts.
• Using bot software, automation, artificial intelligence, or any tool that provides an unfair advantage in games.
• Manipulating or attempting to manipulate the platform system, game software, or bonus mechanisms.
• Sharing account information or allowing others to use your account.
• Using the bospay99 platform for money laundering or any unlawful financial activity.
• Harassing, threatening, or bullying other users or bospay99 support staff.
• Using stolen or unauthorized payment card or bank account information to make deposits.
• Spreading false or misleading information about bospay99 to other users.

Bospay99 values your privacy. The collection, processing and storage of your personal data is carried out in accordance with our Privacy Policy in detail, and in compliance with the provisions of the Malaysian Personal Data Protection Act 2010 (PDPA).

In brief, bospay99 collects your personal data for the following purposes:

• Processing account registration and verifying your identity (KYC).
• Processing deposits, withdrawals, and other financial transactions.
• Providing effective and responsive customer support.
• Fulfilling applicable legal and regulatory compliance obligations.
• Sending relevant promotional communications (with your consent).

All data stored on bospay99's servers is protected with 256-bit SSL encryption. bospay99 will not sell or share your personal data with third parties without your consent, except where required by law or the relevant authorities.

Bospay99 provides its platform and services on an "as is" and "as available" basis. While we strive to keep the platform functioning properly and securely at all times, we cannot guarantee that the service will always be free from errors, outages or cyberattacks.

Bospay99 shall not be liable for:

• Losses arising from service interruptions, technical failures or internet connectivity issues on the user's end.
• Indirect, consequential or punitive losses arising from the use of or inability to use the platform.
• Any damage, loss, or account theft resulting from the user's negligence in safeguarding their login credentials.
• Game results disputed more than 48 hours after the outcome without a formal complaint having been submitted.

Bospay99's maximum liability to any user for any claim shall not exceed the total net deposits made by that user in the 30 days preceding the incident giving rise to the claim.

You may close your Bospay99 account at any time by contacting our customer support team. Before the closure is processed, all rollover requirements tied to active bonuses must be completed and there must be no pending withdrawal disputes.

Bospay99 reserves the right to terminate or suspend your account without prior notice if:

• You have violated any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other criminal activity has been detected.
• Information provided during registration was found to be false or misleading.
• You have become ineligible to use our services due to changes in applicable laws or regulations.
• You have enrolled in a responsible gaming self-exclusion program.

In the event of a valid termination (not resulting from a violation), any valid cash balance in your account will be returned to you after deducting any bonuses that have not met the rollover requirements. The refund process will be completed within 5 to 10 business days.

Bospay99 reserves the right to update, amend or replace these Terms and Conditions at any time without prior notice. However, we will endeavour to inform users of material changes via in-platform notifications or email to the registered address.

The "Last Updated" date shown at the top of this document reflects the date the latest amendment was made. You are responsible for reviewing these Terms and Conditions periodically to ensure you are always aware of the latest applicable version.

Continued use of the bospay99 platform after any changes are announced means you accept and agree to the amended terms. If you do not agree with the changes, you must stop using the platform and close your account.

These Terms and Conditions, and any disputes arising from them, shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which the bospay99 platform operates. Should any dispute arise that cannot be resolved through negotiation, the parties agree to refer the matter to arbitration or an appropriate alternative dispute resolution body.

If any provision in these Terms and Conditions is found to be invalid, unenforceable, or contrary to applicable law, that provision will be reinterpreted to the extent necessary to make it valid, and the remainder of these Terms and Conditions will continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the bospay99 customer support team via live chat on the platform or through our support email. Our team is available to assist you 24 hours a day, 7 days a week.